When a customer try to create a ticket, received the above message:
ERROR: OTRS-CGI-80 Perl: 5.10.0 OS: linux Time: Mon Jun 2 10:59:11 2014
Message: Need TicketID!
RemoteAddress: 10.15.14.39
RequestURI: /otrs/customer.pl
Traceback (30787):
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.5) Line: 127
Module: Kernel::Modules::CustomerTicketMessage::Run (OTRS 3.3.5) Line: 573
Module: Kernel::System::Web::InterfaceCustomer::Run (OTRS 3.3.5) Line: 1000
Module: /opt/otrs/bin/cgi-bin/customer.pl (unknown version) Line: 41
Error: Need TicketID!
Moderator: crythias
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szabolcssandor
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crythias
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Re: Error: Need TicketID!
What did you change?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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szabolcssandor
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Re: Error: Need TicketID!
I have modify the Calendar1 over admin->SysConfig, (Edit Config Settings in Framework -> Core::Time::Calendar1), and changed the next field TimeZone::Calendar1Name, TimeZone::Calendar1, TimeWorkingHours::Calendar1.
Previously I have created a new SLA-t, and I ordered the modified calender to it.
Previously I have created a new SLA-t, and I ordered the modified calender to it.
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crythias
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Re: Error: Need TicketID!
This doesn't happen in stock OTRS. Something else may have changed.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
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Need help? Before you ask
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szabolcssandor
- Znuny newbie
- Posts: 12
- Joined: 02 Jun 2014, 11:14
- Znuny Version: 4.0.6
- Real Name: Szabolcs Sandor
- Company: Budapest Kornyeki Torvenyszek
Re: Error: Need TicketID!
I have a backup, and try to rebuild the otrs system. Thank you for your help.