Show Linked Tickets numbers in CustomerticketZoom informatio

[Gunjan]

Hi,

i am using otrs 3.3.5 and I want to show all the linked tickets' numbers to a particular ticket in the zoom view of the ticket. I want to show only the ticket numbers of the linked tickets in the right hand side on the customer portal zoom page where Ticket Information is present. I also want to add linked ticket numbers in CSV export.


Thanks & Regards,
Gunjan

[Gunjan]

Does anyone have any idea about it? I will be thankful!

[jojo]

Both is not possible via Config

[Gunjan]

Yes that I know. Is it possible with the development? I have no idea how to add these link in CSV export? Please help me if you can!

[crythias]

It's not usually easy/practical to provide a one-to-many export to csv.

Your request requires some time, programming, and likely money.

[jojo]

development will be possible, but it is not just adding some lines