Hi,
When a ticket gets locked then it will dissapear from the queue, does anyone know how to stop this?
For Example:
We have one ticket in a queue called 'Support' once that ticket gets locked the ticket and the queue disappear.
Help:
We need to know how to stop this so that all open tickets that are locked and unlocked can be viewed in the queue it is in until it is closed.
Many Thanks,
Jordan
Locked Tickets Dissapearing Help 3.3.6
Moderator: crythias
Re: Locked Tickets Dissapearing Help 3.3.6
Hi,
Status View?
the queue view is for unlocked tickets only.
Flo
Status View?
the queue view is for unlocked tickets only.
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
jloldham
- Znuny newbie
- Posts: 9
- Joined: 11 Jun 2014, 13:30
- Znuny Version: 3.3.6
- Company: Hammonds Furniture
Re: Locked Tickets Dissapearing Help 3.3.6
Hi,
Thankyou for your reply,
In version 2.2.4 which we currently use all Open tickets weather they are locked or unlocked are view able in the Queue, Is this no longer available in 3.3.6 ?
Thankyou for your reply,
In version 2.2.4 which we currently use all Open tickets weather they are locked or unlocked are view able in the Queue, Is this no longer available in 3.3.6 ?