Change Stats Refresh rate

[ChrisMachnicki]

Hi,
I am trying to refresh the 7, 14 and 1 month stats which appear on the right more frequent than currently (30 mins I think). I have found 1 other thread from a few years ago which advises to change the setting in the sysconfig - Frontend::Agent::Dashboard::DashboardBackend###0250-TicketStats.
I couldn't find anything for 14day and 1 month though.
I have lowered this to 1 (minute) but it does not seem to have any effect as new tickets in that users queue are not increasing the graph.

Any help appreciated.

Thanks

Chris

[crythias]

1 minute? Vs thousands of tickets?

[ChrisMachnicki]

reduced to 1 minute for testing because there's only a handful of test tickets. I would look to increasing to 5 - 10 once I roll out.

[crythias]

where did you get 14 days or 1 month?

[crythias]

TTL by default:

Kernel/Output/HTML/DashboardTicketStatsGeneric.pm

Code: Select all

 my $CountCreated = $Self->{TicketObject}->TicketSearch(

            # cache search result 30 min
            CacheTTL => 60 * 30,

Changing this is up to you, but won't survive updates. In theory, this appears to be a "bug" in the sense that it doesn't obey the Config.

[ChrisMachnicki]

Sorry hadn't noticed your reply. I didn't find 14 dy or 1 month in the config so guessed it wasn't available to change (although odd you can do one but not the others)
I think it's only a matter of time before it an upgrade was done and this was forgotten, maybe causing more confusion. Will change for testing but let it revert back to 30 for live.

Thanks as always!