Add Category to Ticket

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bvlahos
Znuny newbie
Posts: 7
Joined: 04 Jun 2014, 23:58
Znuny Version: 3.3.4
Real Name: Bill Vlahos
Company: Zultys, Inc.

Add Category to Ticket

Post by bvlahos »

I'd like to be able to tag each ticket with a label so I can categorize the ticket and have it show up as an additional column. It would be best if I could add a popup menu when I'm editing a ticket to populate that item.

For example: The queue is "Training" and the categories would be "End User, Distributor, Documentation". I would edit each ticket and select the category for that ticket. Once selected I would then see the categories in the ticket listing and be able to sort the tickets by category.

How do I do this?

I'm running 3.3.7 Appliance on CentOS.
jojo
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Re: Add Category to Ticket

Post by jojo »

Please write questions to the How To area!

Please have a look at the admin manual, especially on the chapters about dynamic fields and ACLs
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bvlahos
Znuny newbie
Posts: 7
Joined: 04 Jun 2014, 23:58
Znuny Version: 3.3.4
Real Name: Bill Vlahos
Company: Zultys, Inc.

Re: Add Category to Ticket

Post by bvlahos »

Sorry about posting to the wrong area. I'm afraid I did that with a few tickets. I'll know better next time.

I looked up Dynamic Fields and am having trouble implementing them. I put them in but they don't show up so I must be doing something wrong.


Example 4.26. Activate Field1 in Ticket Overview Small Screens.
Group: Ticket
Sub-group: Frontend::Agent::TicketOverview
Setting: Ticket::Frontend::OverviewSmall###DynamicField
Value:
Key Content
Field1 1

I put Key Content
Category 1

But nothings shows up. "Category" is the name of my dynamic field.
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