Error during ticket create using SOAP

[marcosaurelio]

When I create a ticket using the SOAP interface the request takes around 35 seconds to complete. Looking at the apache log I see this error:

Code: Select all

[Fri Jun 13 14:05:32 2014] [error] [client x.x.x.x] PHP Fatal error:  Uncaught SoapFault exception: [HTTP] Error Fetching http headers in /var/www/add_ticket_soap.php:110\nStack trace:\n#0 [internal function]: SoapClient->__doRequest('<?xml version="...', 'http://localhos...', 'Core#Dispatch', 1, 0)\n#1 /var/www/add_ticket_soap.php(110): SoapClient->__soapCall('Dispatch', Array)\n#2 {main}\n  thrown in /var/www/add_ticket_soap.php on line 110, referer: http://myhostaddress/new_ticket.htm

Ticket is created successfully, but I use the same code in other OTRS instance and there a ticket is created in 5 seconds without error on Apache log.

My script to create tickets via SOAP:

Code: Select all

<?PHP
error_reporting(E_ALL);
############## --  Simple web services form processor -- ###############
#                                                                      #
#         ***  OFFERED AS-IS.  USE IT AT YOUR OWN RISK!  ***           #
#                                                                      # 
#  Written by Jeff Eske - June 2012                                    #
#                                                                      #
#  Works with OTRS 3.1.6 and 3.1.7 for sure.  Probably works with      #
#  other versions as well.                                             #
#                                                                      # 
#  I don't offer support on this in any way, shape, or form.  You can  #
#  use it, but you have to figure out what to do with it.              #
#                                                                      #
#  Did I mention - USE IT AT YOUR OWN RISK!!                            #
########################################################################


#######    PLEASE SET THESE VARIABLES TO MATCH YOUR SYSTEM     #########
#  You can set others in the code below, but these should be the main  #
#  things that you may want to adjust.                                 # 
########################################################################

$url      = "http://myhostaddress/otrs/rpc.pl";  // URL for OTRS server
$username = "mysoapuser";  // SOAP username set in sysconfig
$password = "somepass";  // SOAP password set in sysconfig
$typeID = 1; // id from ticket_type table
$queueID = 3; // id from queue table
$priorityID = 1; // id from ticket_priority table
$ownerID = 1; // id from users table

########################################################################
#### You don't have to change anything below here, although you can ####
########################################################################

#### FORM FIELDS ####
$title = $_POST[title];
$from = $_POST[cust_login];
$description = $_POST['description'];
$email = $_POST[email];
echo $title;
echo '<br>';
echo $from;
echo '<br>';
echo $description;
echo '<br>';
echo $email;
	
#### Initialize new client session ####
$client = new SoapClient(
	null, 
	array(
		'location'  => $url,
		'uri'       => "Core",
		'trace'     => 1,
		'login'     => $username,
		'password'  => $password,
		'style'     => SOAP_RPC,
		'use'       => SOAP_ENCODED
	)
);

#### Create a new ticket shell. The function returns the Ticket ID ####
$TicketID = $client->__soapCall(
	"Dispatch", array($username, $password,
	"TicketObject", "TicketCreate", 
	"Title",        $title, 
	"TypeID",	$typeID, 
	"QueueID",   $queueID, 
	"LockID",  1, 
	"PriorityID",   $priorityID, 
	"State",        "new", 
	"CustomerUser", "teste.otrs", 
	"CustomerID", "TEST", //Hardcoded just fo testing
	"OwnerID",      $ownerID, 
	"UserID",       1,
	)
);


##### Create an article with the info. The function returns an Article ID #### 
$ArticleID = $client->__soapCall("Dispatch", 
	array($username, $password,
		"TicketObject",   "ArticleCreate",
		"TicketID",       $TicketID,
		"ArticleType",    "webrequest",
		"SenderType",     "customer",
		"HistoryType",    "WebRequestCustomer",
		"HistoryComment", "created from PHP",
		"From",           $email,
		"Subject",        $title,
		"ContentType",    "text/plain; charset=ISO-8859-1",
		"Body",           $description,
		"UserID",         1,
		"Loop",           0,
		"AutoResponseType", 'auto reply',
		"OrigHeader", array(
			'From' => $email,
			'To' => $from,
			'Subject' => $title,
			'Body' => $description
		),
	)
);

# Use the Ticket ID to retrieve the Ticket Number.
$TicketNum = $client->__soapCall("Dispatch", 
array($username, $password,
"TicketObject",   "TicketNumberLookup",
"TicketID",       $TicketID,
)
);

# Make sure the ticket number is not displayed in scientific notation


# Print the info to the screen.
echo "<html>\n";
echo "<head>\n";
echo "<title>Ticket Successfully Submitted</title>\n";
echo "</head>\n";
echo "<body>\n";
echo "<h1>Success!</h1>\n";
echo "<p>You have successfully created ticket number $TicketNum.</p>\n";
echo "</body>\n";
echo "</html>\n";

?>

Google gives me nothing.

Thanks for help.

[crythias]

The first search result I found was this. which tends to indicate a delay of some sort.

[marcosaurelio]

The first search result I found was this. which tends to indicate a delay of some sort.

Well, something weird happened.

I disabled mail notification for agents (when a ticket is created) and it takes about 5 seconds to open a ticket. I've set the system to send messages using SMTPTLS, but after reset to default (sendmail) and reactivating mail notification all is working fine.