Queue created but I can't edit ticket in that queue

[bvlahos]

I created a new queue and can move tickets in and out of that queue. However, when I try to Reply to the ticket the popup either doesn't have any items in it or doesn't show up at all and therefore I can't edit that ticket.

What is required for the queue to work?

[crythias]

in general, being given rw access to the group attached to the queue is sufficient.

Any interface problems besides that, please provide screenshots, steps to replicate, log messages, etc.

[swype]

your problem is, that you didnt assign a response-template.
For that reason your dropdown is empty.

You should assign minimum the "empty_answer" Templeate to every queue.

cheers
swype