Filter not working

Moderator: crythias

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abhijeet
Znuny newbie
Posts: 19
Joined: 13 Jun 2014, 16:43
Znuny Version: 4.0.7
Real Name: Abhijeet

Filter not working

Post by abhijeet »

Hello There,

I had created three filters in postmaster for three different queues like if emails fetched from abc@xyz.com goes to queue abc, mails fetched from pqz@xyz goes to pqz queue and emails fetched from mnt@xyz.com goes to last week my colleague delete two email id's out of three and create alias for deleted ids to abc@xyz.com. now all mails going to only queue which is abc.

now the scenario is i have again create those two deleted mail id's and postmaster filter is same like it was before aliasing. but filters are not working all fetched mails from any id goes to only abc queue.
Please Help Me regarding it i have also checked logs but not able to troubleshoot the issue.
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Filter not working

Post by crythias »

emails dispatch by queue, dispatch by To. check in Email settings.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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abhijeet
Znuny newbie
Posts: 19
Joined: 13 Jun 2014, 16:43
Znuny Version: 4.0.7
Real Name: Abhijeet

Re: Filter not working

Post by abhijeet »

Thank you.

I have checked setting Dispatching By Selected Queue and Queue is postmaster.
abhijeet
Znuny newbie
Posts: 19
Joined: 13 Jun 2014, 16:43
Znuny Version: 4.0.7
Real Name: Abhijeet

Re: Filter not working

Post by abhijeet »

still its not working. Any idea..?
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Filter not working

Post by crythias »

I can't fix not working. Do you have postmaster filters?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
abhijeet
Znuny newbie
Posts: 19
Joined: 13 Jun 2014, 16:43
Znuny Version: 4.0.7
Real Name: Abhijeet

Re: Filter not working

Post by abhijeet »

ya the issue was because postmaster filters are deleted i have again create those filters and its working properly now. thank you :-)
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