How to register a new agent module?

[pb81]

Hello, i'm Fabio and i'm italian, i'll try to be clear as much as i can, but please be patient for my english

My company asked me to create a new ticket template with prefilled forms, tables and editable fields. The first way i tried was to create it in html, then url coded and inserted under Ticket -> Frontend::Agent::ModuleRegistration::###AgentTicketPhone as a new group, with the URL in the link field.
No problem with simple text but not working with long urls..of course.
Then tryied to create a new set of modules from the AgentTicketPhone called AgentTicketBuy, almost the same but with the html code directly embedded in the body field. I made both the .dtm and the .pm, placed in the same locations as the original files, but when i try to recall it by the new ticket button i get this error:

Module Kernel::Modules::AgentTicketBuy not registered in Kernel/Config.pm!

How can i register it?

Thanks

[crythias]

create an .xml file

An example is
viewtopic.php?f=60&t=10090&p=39314

[pb81]

Do i have to add a pointer in /opt/otrs/Kernel/Config/Files/ticket.xml or a brand new ticketwhatever.xml? Links in the thread you gave are not working..

Thanks!

[crythias]

links don't work, but the xml is shown in a copiable code snippet on the page.

[pb81]

Yes i've seen it, but i'm totally new to scripting and otrs, so it takes some time to me to understand names, paths and coding..
Something like that?

Code: Select all

<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Changes">
    <ConfigItem Name="Ticket::Frontend::Agent::ModuleRegistration" Required="0" Valid="1">
        <Description Lang="en"></Description>
        <Description Lang="de"></Description>
        <Group>EventModulePostTemplate</Group>
        <SubGroup>EventModule</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Modules::AgentTicketBuy</Item>
                <Item Key="Event">(AgentTicketBuy)</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

[crythias]

no, this isn't it.

Registration happens when the module is enabled in SysConfig (checkbox checked).

Just look at other entries ... like this one: viewtopic.php?f=60&t=24723

[pb81]

Ok, i added an entry to the existing xml file, appeared and checked in the agent registration module but when i try to open a new buy request i have an internal server error in the browser...
Thanks crythias for today, tomorrow i'll do some more experiments