NewTicketReject for Cc field problem

[leo5nidas]

Hi

We are having an issue with the prefilters for incoming emails. We want that the incoming emails with a certain address value in the "To" or "Cc" fields be rejected. We have set the following configuration in PostMaster::PreFilterModule###3-NewTicketReject:

Match =>
To ayudicadesarrollo@unizar.es
Cc ayudicadesarrollo@unizar.es
Add entry
Set =>
X-OTRS-Ignore yes

However, that does not work and all the incoming emails are accepted.

If we set only the "To" line, the emails with "To" field = ayudicadesarrollo@unizar.es and remove the "CC" line, the filter works for the "To" case.

What are we doing wrong?

Thank you in advance.

Best regards

[crythias]

Filter is and, not or

[leo5nidas]

Thank you Crythias. That clarifies the issue. By the way, how can we achieve that every mail with the mail address specified in the "to" or the "cc" field be rejected?

[crythias]

first, x-otrs-ignore is not reject (Semantic term. Reject means to tell the sender we don't want this. Ignore means the email disappears into the ether /dev/null).
second, if you need "or", use multiple filters.

[bvlahos]

Is it possible to use an "OR" condition or is "AND" the only condition?

It clearly states it is "AND Condition" but I don't see how to change it to "OR".

[crythias]

if you need "or", use multiple filters

[Momo]

Hey Everybody,

sorry to dig up such an old thread but I noticed the same issue in our environment. I got it that the NewTicketReject filter uses AND in its conditions and I have to set up multiple filters for that, but: How to set up multiple filters there?