Got no TicketObject at ToolBarGeneric.pm

[XFab]

Hi guys,

my OTRS System stopped running!
Actually I don't know what caused the error. I just implemented an logo and did some changes at the SystemMonitoring.pm file before.
I already revoked this changes but have no idea where else I can search.

The fully error is: [Wed Jun 18 14:59:26 2014] -e: Got no TicketObject! at /opt/otrs//Kernel/Output/HTML/ToolBarGeneric.pm line 24. ,

I thought it is a problem with the DB, wherefore I restored an backup. But no solution...

Somebody of you have an idea?

Thanks for your help!
Eric

[jojo]

roll back your changes (nothing breaks just so...)

[XFab]

Hi jojo,

thanks for your reply.
As I have written, I already rolled this changes back, of which I thought that it was the cause. Furthermore I have no more idea what it could be.
That's why I need to fix this issue with the error message and the help of some specialist.

Any more suggestions, please?

Kindly
Eric

p.s.: I also used otrs.DeleteCache.pm and otrs.RebuildConfig.pm.

[BIG_jan]

when i have this problem its always on my development-mashine when i updated teh database.

so, maybe u use some themes for the agents and something is mexed up.
Try this and reset all themes to default:

Code: Select all

delete from user_preferences where preferences_key = 'UserTheme';

[XFab]

Hi Jan!

thanks for your assistance!
I did some tests with creating themes and it seems okay till now, but then the error surfaced. My first idea was to revoke my changes and that's why I deleted the themes again.
After that, and the error still was existing, I deleted the Database and recovered an older Version.
No answer.
I thought maybe my older versions of the DB are also broken, so I deleted the DB and created it completely new. - No answer.
After recovering an older version again I tried your suggestion - but unfortunately it couldn't fix the issue.

Okay, I also did some changes in SystemMonitoring.pm before, but first, I also revoked this changes, and second, I think some changes in this Module must not have effects of this size...

Maybe you have some more ideas?

Thanks again!

Edit: Btw when I try to load the customer.pl page I get following error message:

Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/CustomerUser.pm line 87.

[XFab]

BTW: The Login window is available as usual. The error message comes after logging in only.

Any furhter suggestions please?

Kindly,
Eric

[XFab]

Okay, fixed the issue now through a new installation of OTRS and restoring of the db.
I lost some settings, but could reconfigure them because I have documented most things.

Thanks anyway.

Kindly,
Eric