OTRS Appliance inside another web page

[IvanTasso]

Hi folks,

I´m facing an issue, i´ve searched a lot but still getting no answer.

I have an appliance OTRS (3.3.7) installed in a virtual machine and i would like to introduce the web interface on my company web page using an IFRAME.
When I do that i´ve got a blue screen on the IFRAME space.
If I try to put some others sites instead OTRS it works, so i think maybe i have to set up some confs on OTRS.
On the past i did it and had worked very well.


Could you help me guys ?
Tks

[jojo]

you can not run otrs inside a iframe for security reasons

[IvanTasso]

Hi,

Could you explain a little bit more ?

I tried some others ways and one of theirs worked but is showing my ip and port.

Do you have any idea to hidden my ip and port ?


Tks

[jojo]

otrs is designed to run as a user facing webapplication. If you want to "hide" it create your own interface and connect it to OTRS via webservices

[IvanTasso]

Hi,

First of all THANKS,

Second : Is there some way to deactivated that security option (IFRAME) ?

Third : I Don´t know how to use web services, do you have some hints to me ?

Really tnx Jojo.

[jojo]

There is no way to deactivate this security setting.

You have to get some knowledge in building a SOAP based interface in the language your portal is developed. The OTRS part is simple afterwards