Loop on ticket note.

[wautersniels]

I just updated my otrs to 3.3.7 but i forgot to do this line from the otrs manual:

Please note that if you perform a patch level upgrade from OTRS 3.3.6 or earlier, you need to activate a new cron job that controls the scheduler process. Please copy the file /opt/otrs/var/cron/scheduler_watchdog.dist to /opt/otrs/var/cron/scheduler_watchdog and update your crontab with /opt/otrs/bin/Cron.sh start (as "otrs" user, not root).

now i have the problem i can't find scheduler_watchdog.dist this file anymore.
and if i make a note on a ticket it loops so i got 500 same notes.

[Giulio Soleni]

retrieving a copy of /opt/otrs/var/cron/scheduler_watchdog.dist is not a problem ... you may get it directly from git https://github.com/OTRS/otrs/tree/rel-3_3/var/cron and as you can see the content is really simple (since it is a cron configuration):

Code: Select all

# check scheduler status
*/5 * * * * $HOME/bin/otrs.Scheduler.pl -w 1 >> /dev/null

However scheduler is intended to let Generic Interface works correctly, specifically when OTRS is used as an invoker of remote webservices. Nothing to do with your "loop note" issue