OTRS does not seek user base OPENLDAP

[dannyalisson]

Good morning guys! I'm having a problem trying to connect my otrs with a base OpenLdap. The error that displays on the login screen customer.pl. "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." What should I do? How to fix this problem? in my company we do not use AD microsoft why I'm having this problem. and appears to not understand this log.
Jul 7 14:30:09 otrs OTRS-CGI-28[18700]: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: ti.danny (uid=ti.danny,ou=MAO,ou=Usuarios,dc=novaeranet,dc=com,dc=br) authentication ok (REMOTE_ADDR: 192.168.4.1).
Jul 7 14:30:09 otrs OTRS-CGI-28[18700]: [Error][Kernel::System::CustomerUser::SetPreferences][Line:587]: No such user 'ti.danny'!

I thank you for the answers.

Danny Rodrigues

[jojo]

perhaps you got to configure the CustomerUser part

[dannyalisson]

That this being my difficulty is attached my Config.pm file. Can you help me?

[jojo]

there are a lot of issues in your file.
- mixing LDAP and DB based CustomerUser
- leaving most of the part commented

Please read and understand http://otrs.github.io/doc/manual/admin/ ... ckend-ldap