Is this a bug? ZZZ*Auto.pm's user changes otrs -> www-data

[mkarg]

I think I have found a bug in OTRS 3.3.8 and like to ask the developers whether they can confirm.

I installed OTRS 3.3.8 on Debian Wheezy using this installation guide.
otrs.SetPermsission.pl sets the owner of ZZZ*Auto.pm to 'otrs'.
But once I am uploading a SysConfig file, the owner of ZZZ*Auto.pm is chaged to 'www-data'.
As a result, otrs.PostMasterMailbox.pl says it has no permissions to access ZZZ*Auto.pm and won't fetch any emails.
So I do SetPermissions again, which certainly fixes that -- until I upload SysConfig.pm again...


Also, it seems as sporadically the ZZZAAuto.pm file is newly written, hence also has user changed from www-data -- as a result, the mail fetcher is unable to proceed (without ANY log note, due to >> NUL in the cron scipt!)

If that is wanted behaviour then I want to kindly ask to write in the manual that after SysConfig.pom is uploaded, one has to login to the console and perform SetPermissions again...!

Thanks
-Markus

[crythias]

files written by a web server are written as the context/user of the web server.

[jojo]

your otrs user seems to be created not in the webserver group

[mkarg]

You are right that the OTRS user is not in the web server group. This is because the manual for "installing from source" of OTRS 3.3.8 says so:

If your web server is not running with the same user rights as the new 'otrs' user, which is the case on most systems, you will need to add the new 'otrs' user to the group of the web server user (see Script below).

Code: Select all

linux:/opt# useradd -r -d /opt/otrs/ -c 'OTRS user' otrs
linux:/opt# usermod -G nogroup otrs

The "script below" printed apparently does NOT add otrs to the www-data group, hence it is simply wrong! Can you please fix that in the docs? I expect that doc bug as the cause for much trouble lots of people mention on the web regarding mail fetch not working properly...

Thanks
-Markus

[jojo]

in Install.md it is clearly stated:

Add user to webserver group (if the webserver is not running as the OTRS user):

shell> usermod -G www otrs
(SUSE=www, Red Hat/CentOS/Fedora=apache, Debian/Ubuntu=www-data)

[crythias]

also,

linux:/opt# usermod -G nogroup otrs

that's the line (it's not *your* group, but .. )

[mkarg]

in Install.md it is clearly stated:

Add user to webserver group (if the webserver is not running as the OTRS user):

shell> usermod -G www otrs
(SUSE=www, Red Hat/CentOS/Fedora=apache, Debian/Ubuntu=www-data)

Sorry but this is not true for the public documentation linked on the OTRS web site: http://otrs.github.io/doc/manual/admin/ ... -otrs.html

There it says "nogroup" but not "www"!

Hence, the public web manual is outdated!

[crythias]

you will need to add the new 'otrs' user to the group of the web server user (see Script below).

ok. so submit a Pull Request

[mkarg]

you will need to add the new 'otrs' user to the group of the web server user (see Script below).

ok. so submit a Pull Request

What does this bring? As it was proposed some minutes go, the .md file is already correct. And I do not have access to the web site. So what actually do you want me to provide?

[crythias]

Complain about a problem. Fix it yourself. Contribute to the solution.

[mkarg]

Complain about a problem. Fix it yourself. Contribute to the solution.

You do not understand. I *want* to fix it and contribute the solution, but I don't know *how*, as I am not the administrator of the OTRS github.ui web site, so I cannot upload the fixed file. Within the source code the bug does not exist, as I was told on this forum today. So *how* can I fix it?

[crythias]

Click the link "Submit a Pull Request"
Click Edit
make changes ...

You may need to create a free github account.

[mkarg]

Click the link "Submit a Pull Request"
Click Edit
make changes ...
You may need to create a free github account.

Maybe I am blind, but where on that page http://otrs.github.io/doc/manual/admin/ ... -otrs.html do you see a "Submit Pull Request" button (again, I am talking about the OTRS Manual on github.io, not the Install.md file on github.com)?

[reneeb]

You should send the pull request against the developer repository: https://github.com/OTRS/doc-admin/blob/ ... source.xml

[crythias]

where ... do you see Submit Pull Request

The source code for the documentation is the .xml document I've previously linked to.
http://screencast.com/t/wqjrXcPbF

[mkarg]

You should send the pull request against the developer repository: https://github.com/OTRS/doc-admin/blob/ ... source.xml

This was the missing brick! Okay, corrected and sent pull request.

Thanks
-Markus