How To Show/Hide Dynamic Field for specific Queue

[dtosun]

Hi,

My version is 3.3.8. I use this code in AgentTicketClose.dtl. But it doesnt work. What is wrong?

Code: Select all

<script type="text/javascript">//<![CDATA[
function nonetext() {
    $("[id^=DynamicField]").parent().addClass( 'Hidden' );
    $("[id^=LabelDynamicField]").parent().addClass('Hidden');
}
    $('#Dest').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' $Data{"DynamicFieldNamesStrg"}]);
    switch ( $('#Dest').val() ) {
            case "5\|\|Helpdesk": // need to slash escape the pipes. Also, need to be in numerical order
                nonetext();
                $('#DynamicField_Solution').parent().removeClass( 'Hidden' );
                $('#LabelDynamicField_Solution').parent().removeClass( 'Hidden' );
            break;
            default:
                nonetext();

        }
    });
//]]></script>    
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
    Core.Agent.TicketAction.Init();
nonetext(); 
//]]></script>
<!--dtl:js_on_document_complete-->

[crythias]

AgentTicketClose.dtl uses AgentTicketActionCommon, so not sure how you're going to do this (only) for AgentTicketClose.


Core.AJAX.FormUpdate($('#NewPhoneTicket') works for forms with an id of NewPhoneTicket

AgentTicketActionCommon uses id of Compose, so try that.

Also, Destination/Queue *generally* isn't changed on ticket close.