Cannot log into OTRS

[dvella]

Hi,

I am new to OTRS and was asked by a client to install on his Windows Server (Win 2012).

I used the Windows installer and managed to get it up and running until the installation page. I was given a username and password after I did the installation...so far so good...however when I tried to use the credentials that I was given I'm not being redirected to the dashboard.

The username and password are correct since when trying to log with a different password I get the following error "Login failed! Your user name or password was entered incorrectly. " So to my understanding credentials seems to be fine.

Tried to reset the password a number of times and reinstalled OTRS however to no avail...

The Version of OTRS installed is 3.3.8 and ActivePerl 5.16.3.1604.

I have also attached to log file to check.

Any help is greatly appreciated.

Best regards,

David

[eandrex]

yeah, it is a weird behaviour of OTRS when using perl.exe as *.pl handler in IIS, you should switch to PerlEx..and since you got installed ActivePerl 5.16.3.1604, you should go back to 1603 build(see viewtopic.php?f=62&t=25238#p101532)

however, a workaround for your issue would be this:

go to: http://yourdomain.com/otrs/index.pl?Act ... sword=root

[dvella]

Hi Esteban,

Thanks for your prompt reply. Much appreciated...

I installed an older version of active perl...still I couldn't log in.

Configured IIS to use PerlEx and still couldn't log in.

So I entered the URL as suggested in your reply (as follows) and managed to log in...

http://localhost/otrs/index.pl?Action=L ... ord=xxxxxx

I will proceed with some debugging from my end...however if you have other suggestions you are more than welcome

Thanks again...

Best regards,

David

[ssg]

Hello dvella,
Please let me know if you found any solution for this. I am facing a similar problem where upon entering correct root@localhost and password, it just loops back to login screen and does not forward to dashboard.

1. Based on the suggestions I tried installing the 1603 build of Perl
2. Tried Lower Versions of OTRS like 3.3.5

No luck.

Thanks,

[crythias]

Ie11? Try compatibility view.

[ssg]

I found the issue resolution posted here and it worked

viewtopic.php?f=62&t=23417

Thanks,