I have composed several automated responses for different queues with success, however, when I get to the "Compose answer for ticket" popup window, I would like to be able to alter the subject line to have the customer ID reflected automatically.
As of now, the subject line only has the "Re: Ticket#" as an automated response in the subject line.
Can I alter a SysConfig entry somewhere for this? I can't seem to locate the correct entry.
I've seen some users altering a "Ticket::Frontend::ResponseFormat" entry, but I don't see this entry in version 3.3.8 of the SysConfig entries.
Any direction will be helpful.
Thanks
Subject line variables help
Moderator: crythias