OTRS installation over Windows 7

[masoodfarooq91]

Hi There!
I have installed OTRS v3.3.8 on windows 7 with active Perl, which installed successfully without any warning or error. After installation, when the browser tried to open installer.pl, error occurred ""HTTP Error 500.0 - Internal Server Error
There is a problem with the resource you are looking for, so it cannot be displayed." Note: See Attachment for detailed screenshot

Here is my logfile:

[Tue Jul 15 17:23:23 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
[Tue Jul 15 17:25:01 2014][Error][main::_WatchDog][816] Access denied for user 'otrs'@'localhost' (using password: YES)
[Tue Jul 15 17:25:01 2014][Notice][main::_WatchDog] Database is not ready!
[Tue Jul 15 17:25:01 2014][Error][main::_WatchDog][751] Access denied for user 'otrs'@'localhost' (using password: YES)
[Tue Jul 15 17:25:01 2014][Notice][main::_WatchDog] Database is not ready!
[Tue Jul 15 17:30:01 2014][Error][main::_WatchDog][816] Access denied for user 'otrs'@'localhost' (using password: YES)
[Tue Jul 15 17:30:01 2014][Notice][main::_WatchDog] Database is not ready!
[Tue Jul 15 17:30:01 2014][Error][main::_WatchDog][751] Access denied for user 'otrs'@'localhost' (using password: YES)
[Tue Jul 15 17:30:01 2014][Notice][main::_WatchDog] Database is not ready!
[Tue Jul 15 17:30:02 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
[Tue Jul 15 17:30:02 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES)
[Tue Jul 15 17:35:01 2014][Error][main::_WatchDog][816] Access denied for user 'otrs'@'localhost' (using password: YES)
[Tue Jul 15 17:35:01 2014][Notice][main::_WatchDog] Database is not ready!
[Tue Jul 15 17:35:01 2014][Error][main::_WatchDog][751] Access denied for user 'otrs'@'localhost' (using password: YES)
[Tue Jul 15 17:35:01 2014][Notice][main::_WatchDog] Database is not ready!


Please help me how can i grant access to this, please be detailed as i am a newbie. thanks

[eandrex]

if you are using active state version 5.16.3.1604 and PerlEx there is a weird behavior.. i dont know if it is OTRS or ActivePerl side, but for now, you have two options

1) go back to 5.16.3.1603 version of ActiveState
or
2) use perl.exe as *.pl cgi handler in your IIS (performance will be slower)

viewtopic.php?f=62&t=25238#p101532

[crythias]

[Tue Jul 15 17:35:01 2014][Error][main::_WatchDog][751] Access denied for user 'otrs'@'localhost' (using password: YES)

means Config.pm has credentials that mysql is not accepting.

[polluxsky]

other tips:

notice PerlEx in script mapping if you install perl in custome path, OTRS setup will add .pl mapping to c:\perl\, you need to correct its manually..