[Resolved] ITSM-3.3.8.opm install fail

[polluxsky]

Dear All,

i was download Bundle OTRS::ITSM 3.3.8 package manually and select local file in package manger but it failed in
package install by

Error Info: MySQL server has gone away, SQL: 'SELECT COUNT(DISTINCT(st.id)) FROM ticket st I[..

the detail info:
Backend ERROR: OTRS-CGI-79 Perl: 5.16.3 OS: MSWin32 Time: Fri Jul 18 11:38:11 2014 Message: MySQL server has gone away, SQL: 'SELECT COUNT(DISTINCT(st.id)) FROM ticket st INNER JOIN queue sq ON sq.id = st.queue_id WHERE 1=1 AND st.ticket_state_id IN ( 6 ) AND st.ticket_lock_id IN (2,3) AND st.user_id IN (1) AND st.ticket_state_id IN (6, 7, AND st.until_time <= 1405654631 LIMIT 10000' RemoteAddress: ::1 RequestURI: /otrs/index.pl Traceback (7256): Module: Kernel::System::TicketSearch::TicketSearch (OTRS 3.3. Line: 1808 Module: Kernel::Output::HTML::ToolBarTicketLocked::Run (OTRS 3.3. Line: 60 Module: Kernel::Output::HTML::Layout::Header (OTRS 3.3. Line: 1538 Module: Kernel::Output::HTML::Layout::FatalError (OTRS 3.3. Line: 1182 Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3. Line: 1039 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 871 Module: PerlEx::Precompiler::d_::otrs::otrs::bin::cgi2dbin::index_pl::__ANON__ (unknown version) Line: 41 Module: (eval) (unknown version) Line: 458 Module: PerlEx::Precompiler::Execute (unknown version) Line: 458

how can i fix this?

thanks a lots.

[polluxsky]

sorry, it's a stupit mistake, i did modified my.ini to set configuration key 'max_allow_packet=20M' but didnot restart mysql services...