Hello,
what is the use of mark/unmark function in OTRS? Is it just for the user to mark an article as important or does it affect some other functions?
Thanks!
[SOLVED] Mark/unmark function
Moderator: crythias
[SOLVED] Mark/unmark function
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Last edited by aph on 21 Jul 2014, 12:54, edited 1 time in total.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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reneeb
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Re: Mark/unmark function
Owners and Responsibles can mark articles as important to show other agents which articles are worth to read 
AFAIK there is no other functionality of that flag.
AFAIK there is no other functionality of that flag.Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Mark/unmark function
Thanks!
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache