[SOLVED] Problem with themes

[aph]

I created a new theme and placed it under 'Kernel/Output/HTML/Company' and added it in SysConfig under 'Frontend::Themes' as described here. http://otrs.github.io/doc/manual/admin/ ... hemes.html.

The theme however does not appear under 'Preferences'. As a matter of fact, there is no option to select a theme, although theme is activated in SysConfig

Unbenannt_24.PNG

Is it possible to set a default skin for agents?

Thank you

[aph]

Do I have to register themes somewhere other than 'Frontend::Themes' as well?

[aph]

Any idea why 'Theme' option does not appear in user preferences?

[reneeb]

Please show us how/where you have configured the Themes. Is the Company directory readable for the webserver user (Did you run otrs.SetPermissions.pl after you have created the dir)?

[aph]

I created the directory named 'Company' under ....\otrs\OTRS\Kernel\Output\HTML.
The same users that have access to the ....\otrs\OTRS\Kernel\Output\HTML\Standard directory also have access to ....\otrs\OTRS\Kernel\Output\HTML\Company directory.

On running the command

Code: Select all

C:\otrs\OTRS\bin>otrs.SetPermissions.pl --otrs-group=users

I get the following error

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bin/otrs.SetPermissions.pl - set OTRS file permissions
Copyright (C) 2001-2014 xxx, http://otrs.com/
Usage: otrs.SetPermissions.pl
    [--otrs-user=<OTRS_USER>]
    [--web-user=<WEBSERVER_USER>]
    [--otrs-group=<OTRS_GROUP>]
    [--web-group=<WEB_GROUP>]
    [--admin-user=<ADMIN_USER>]
    [--admin-group=<ADMIN_GROUP>]
    [--admin-group-writable]
    [--secure]  (paranoid mode: all files readonly, does not work with PackageManager)
    [--not-root]
    <OTRS_HOME>

Try: otrs.SetPermissions.pl /opt/otrs

[reneeb]

Please show us how/where you have configured the Themes

You didn't show us how you *configured* it

On running the command

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C:\otrs\OTRS\bin>otrs.SetPermissions.pl --otrs-group=users

I get the following error

Code: Select all

bin/otrs.SetPermissions.pl - set OTRS file permissions
Copyright (C) 2001-2014 xxx, http://otrs.com/
Usage: otrs.SetPermissions.pl
    [--otrs-user=<OTRS_USER>]
    [--web-user=<WEBSERVER_USER>]
    [--otrs-group=<OTRS_GROUP>]
    [--web-group=<WEB_GROUP>]
    [--admin-user=<ADMIN_USER>]
    [--admin-group=<ADMIN_GROUP>]
    [--admin-group-writable]
    [--secure]  (paranoid mode: all files readonly, does not work with PackageManager)
    [--not-root]
    <OTRS_HOME>

Try: otrs.SetPermissions.pl /opt/otrs

Then run the command as shown...

[aph]

You didn't show us how you *configured* it

I created a directory ....'Kernel/Output/HTML/Company' In this directory I copied the dtl files and changed them. I then activated the theme under Frontend::Themes in Framework -> Core::Web.

In Framework -> Frontend::Agent::Preferences, I have the following settings (which as far as understand defines that the 'Theme' option should be dispalyed under 'Edit your preferences' )

Unbenannt_24.PNG

on running the command as shown I get the error

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The getpwnam function is unimplemented at C:\otrs\OTRS\bin\otrs.SetPermissions.pl line 314.

[reneeb]

Sorry, didn't read that you're using Windows. Forget the SetPermissions stuff...

I then activated the theme under Frontend::Themes in Framework -> Core::Web.

Please post a screenshot...

[aph]

Here is the screenshot

Unbenannt_32.PNG

Thanks

[reneeb]

The option will appear in the preferences when there are at least to themes to choose from. As you have enabled only one (your own), the option is not shown.

So you should set your own theme as the standard theme.

[aph]

Working now! After creating a new theme, a drop down list appears.
Thanks!