OTRS 3.2: Process Management issue - RESOLVED

Moderator: crythias

Locked
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

OTRS 3.2: Process Management issue - RESOLVED

Post by kruegerM »

Trying my hand at Process Management in 3.2.16 by following the steps in the Admin Guide.
At the point where in the flow diagram I double-click the Transition to assign Transition Actions.
When I Submit the update, I get a Need ProcessData! error.
The details of the error are:
Backend ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Jul 16 08:47:20 2014 Message: Need ProcessData! Traceback (10568): Module: Kernel::Output::HTML::Layout::Error (unknown version) Line: 1245 Module: Kernel::Output::HTML::Layout::ErrorScreen (unknown version) Line: 1228 Module: Kernel::Modules::AdminProcessManagementPath::Run (unknown version) Line: 122 Module: Kernel::System::Web::InterfaceAgent::Run (unknown version) Line: 863 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

I've attached the YML of my process if that will help.

The apache httpd log shows:

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Jul 16 08:32:29 2014

Message: Need ProcessData!

Traceback (10566):
Module: Kernel::Output::HTML::Layout::Error (unknown version) Line: 1245
Module: Kernel::Output::HTML::Layout::ErrorScreen (unknown version) Line: 1228
Module: Kernel::Modules::AdminProcessManagementPath::Run (unknown version) Line: 122
Module: Kernel::System::Web::InterfaceAgent::Run (unknown version) Line: 863
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
You do not have the required permissions to view the files attached to this post.
Last edited by kruegerM on 29 Jul 2014, 19:08, edited 1 time in total.
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: OTRS 3.2: Process Management issue

Post by kruegerM »

Additional information - may be related...
When I am creating Activity Dialogs, I drop a field into 'Assigned Fields' but I do not get the 'Edit Field Details' popup screen.
This is my second new 3.2 database that I cannot do Process Management with.
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: OTRS 3.2: Process Management issue

Post by kruegerM »

Spent some time this weekend - built up a fresh linux (Fedora) system, installed perl, mysql, etc - then installed a new 3.2.16 OTRS.
Process Management is still giving me the same failure in the same place.
Does anybody else have it working on Fedora? I'm at my wits end.
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: OTRS 3.2: Process Management issue - RESOLVED

Post by kruegerM »

ok - I don't know what happened with the fresh computer build - but I just tried building a 3.2 again - and it worked!!
I dropped it's database, imported a copy of our production database, ran the update again.
AND IT WORKED.

I evidently was getting the switch to InnoDB AFTER the migration pl script.
Switched that around - smokin now :D

M
Locked