Email fields in ticket compose view

[bmichelot]

Hi all,
We are using the OTRS since one year and half now, and we are much satisfied with it... except for one major drawback.
We use OTRS in a internal config only. No external access is open (customer can not access to his list of tickets). So we are not using the customer database tool.
When answering to customer, I must type the complete email of each recipients.
Auto-complete function in the email fields are disabled.

Code: Select all

<input id="ToCustomer" type="text" name="ToCustomer" value="" class="CustomerAutoComplete W75pc  ui-autocomplete-input" autocomplete="off" role="textbox" aria-autocomplete="list" aria-haspopup="true">

It is the major source of typing mistakes.
I try to compensate this by adding a plug-in into my navigator but without success.
Is there any option in the system which can allow to have the autocomplete function turned on?
Thanks in advance for the help provided,
Looking forward reading from you,

[reneeb]

You can use the customer database without giving them access to the customer portal...

[bmichelot]

Hi reneeb!
Yes it works! I previously tried to use the customer center, but I was typing the full address, not the name in the fields of ticket compose view...
And when you are using full email address, the autocomplete function does not work.
Thanks for the help provided.
Regards,