Customize activity menu for ticket articles

[setecastronomy]

In the ticket zoom view there is a menu whose voices are entries in the Ticket -> Frontend::Agent::Ticket::MenuModule.
Focusing on email tickets each article has its own action menu with Forward, Split, Print, etc. I cannot find any way to customize this action menu. I searched on Internet but found nothing. Cannot find the related section in sysconfig too.
My final goal would be to put a new action there which executes with a single click a series of basic actions such as change queue, change state, fill a dynamic field and so on. Is it easy to achieve ?
Can you give some suggestion or point me to valid documentation ?



Thanks
Filippo

[crythias]

Can't customize... What do you want to accomplish?
A note can do all you request.

[reneeb]

You have to do it in the code... https://github.com/OTRS/otrs/blob/rel-3 ... m.pm#L1855

But "SetQueue", "ChangeState" etc. are actions about ticket attributes and do not affect a single article.

[setecastronomy]

Can't customize... What do you want to accomplish?
A note can do all you request.

I would like to simplify the job for agents and give them a single button or link for executing some tasks together.
This can make sense if most of the time the agent has to change queue, ticket type, ticket state and other things at the same time.

..
But "SetQueue", "ChangeState" etc. are actions about ticket attributes and do not affect a single article.

I agree, I was just wondering where I could find the action menu for articles.

[crythias]

A note can do all you request.

[setecastronomy]

A note can do all you request.

Sorry, but I don't understand.
If I click on the link of what I think is my language translation for note I can add some text to a ticket but in the dialog form
I don't have html selects to change state, queue, ticket type. Do I have to enable them via SysConfig ?
May be you were suggesting to use a generic agent triggered by note creation ?

Thanks
Filippo

[setecastronomy]

Do I have to enable them via SysConfig ?

I found the configuration parameters in Ticket -> Frontend::Agent::Ticket::ViewNote
Their default value is NO, so they are disabled and not shown.