Hi
Can someone help me to configure LDAP auth for agents
customers ldap is working fine
Tony
LDAP for agent
Moderator: crythias
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: LDAP for agent
What have you tried? What went wrong (error messages, ...)?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: LDAP for agent
Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.
config
for agent
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'sdasdasdasd';
$Self->{'AuthModule::LDAP::BaseDN'} = 'sdsdsdasdassd';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::GroupDN'} = 'group dn';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
$Self->{'AuthModule::LDAP::SearchUserDN'}='user loc;
$Self->{'AuthModule::LDAP::SearchUserPw'}='********';
$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
$Self->{'AuthModule::LDAP::UserSuffix'} = '';
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
config
for agent
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'sdasdasdasd';
$Self->{'AuthModule::LDAP::BaseDN'} = 'sdsdsdasdassd';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::GroupDN'} = 'group dn';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
$Self->{'AuthModule::LDAP::SearchUserDN'}='user loc;
$Self->{'AuthModule::LDAP::SearchUserPw'}='********';
$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
$Self->{'AuthModule::LDAP::UserSuffix'} = '';
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: LDAP for agent
Do you sync LDAP users to OTRS? Authentication is not Agent Backend! So if you authenticate against LDAP, you have to add the agents to the OTRS database - either manually or with LDAP sync.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: LDAP for agent
hello i have added the following for authsync
but now apache2 is not starting
error
[Thu Jul 24 15:45:52 2014] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server localhost.localdomain:0, exiting...
#agent data sync against ldap
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = 'assasa';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'OU=SFasasasaset';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=oasaSAsAASaasC=net';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'nasAASasASas3$';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
[...]
# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of first agent
# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
but now apache2 is not starting
error
[Thu Jul 24 15:45:52 2014] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server localhost.localdomain:0, exiting...
#agent data sync against ldap
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = 'assasa';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'OU=SFasasasaset';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=oasaSAsAASaasC=net';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'nasAASasASas3$';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
[...]
# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of first agent
# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
Last edited by tony1305 on 24 Jul 2014, 12:44, edited 1 time in total.
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: LDAP for agent
Is there more info in the apache error log?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: LDAP for agent
[Thu Jul 24 14:58:51 2014] [notice] Apache/2.2.16 (Debian) mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations
[Thu Jul 24 14:58:53 2014] [error] Can't call method "Sync" on an undefined value at /opt/otrs//Kernel/System/Auth.pm line 204.\n
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 14:59:05 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 221
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 14:59:05 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 293
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:07:10 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:07:10 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 241
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:07:10 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:07:10 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:07:16 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 241
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:07:23 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:07:23 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 221
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:07:23 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 293
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:07:23 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:07:23 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:10:09 2014
Message: No UserID found for 'root@localhost'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 241
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:10:18 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 221
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:10:18 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 293
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:34:02 2014] [error] [client 10.4.5.130] File does not exist: /opt/otrs/var/httpd/htdocs/notauthd.html
[Thu Jul 24 15:34:05 2014] [error] [client 10.4.5.130] File does not exist: /var/www/otrs-web
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:14 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 221
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:14 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 293
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:22 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 221
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:22 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 293
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:41:39 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:39 2014
Message: No UserID found for 'root@localhost'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 241
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:41:48 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:41:48 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:41:48 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:42:09 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:42:18 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 221
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:42:18 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3. Line: 834
Module: Kernel::System::Auth::Auth (OTRS 3.3. Line: 293
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3. Line: 206
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:45:33 2014] Config.pm: Scalar found where operator expected at /opt/otrs//Kernel/Config.pm line 193, near "$Self"
[Thu Jul 24 15:45:33 2014] Config.pm: (Missing semicolon on previous line?)
[Thu Jul 24 15:45:33 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:45:33 2014] [error] [client 10.4.5.130] syntax error at /opt/otrs//Kernel/Config.pm line 188, near "[..."\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n, referer: http://10.4.0.161/otrs/index.pl
[Thu Jul 24 15:45:34 2014] Config.pm: Scalar found where operator expected at /opt/otrs//Kernel/Config.pm line 193, near "$Self"
[Thu Jul 24 15:45:34 2014] Config.pm: (Missing semicolon on previous line?)
[Thu Jul 24 15:45:34 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:45:34 2014] [error] [client 10.4.5.130] syntax error at /opt/otrs//Kernel/Config.pm line 188, near "[..."\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n, referer: http://10.4.0.161/otrs/index.pl
[Thu Jul 24 15:45:36 2014] [error] Undefined subroutine &Kernel::Config::Load called at /opt/otrs//Kernel/Config/Defaults.pm line 1800.\n
[Thu Jul 24 15:45:47 2014] [notice] caught SIGTERM, shutting down
[Thu Jul 24 15:45:51 2014] Config.pm: Scalar found where operator expected at /opt/otrs//Kernel/Config.pm line 193, near "$Self"
[Thu Jul 24 15:45:51 2014] Config.pm: (Missing semicolon on previous line?)
[Thu Jul 24 15:45:51 2014] [error] syntax error at /opt/otrs//Kernel/Config.pm line 188, near "[..."\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 69.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 69.\nCompilation failed in require at (eval 2) line 1.\n
[Thu Jul 24 15:45:51 2014] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server localhost.localdomain:0, exiting...
[Thu Jul 24 15:45:52 2014] Config.pm: Scalar found where operator expected at /opt/otrs//Kernel/Config.pm line 193, near "$Self"
[Thu Jul 24 15:45:52 2014] Config.pm: (Missing semicolon on previous line?)
[Thu Jul 24 15:45:52 2014] [error] syntax error at /opt/otrs//Kernel/Config.pm line 188, near "[..."\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 69.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 69.\nCompilation failed in require at (eval 2) line 1.\n
[Thu Jul 24 15:45:52 2014] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server localhost.localdomain:0, exiting...
[Thu Jul 24 14:58:53 2014] [error] Can't call method "Sync" on an undefined value at /opt/otrs//Kernel/System/Auth.pm line 204.\n
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 14:59:05 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 221Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 14:59:05 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 293Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:07:10 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:07:10 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 241Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:07:10 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:07:10 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:07:16 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 241Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:07:23 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:07:23 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 221Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:07:23 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 293Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:07:23 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:07:23 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:10:09 2014
Message: No UserID found for 'root@localhost'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 241Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:10:18 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 221Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:10:18 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 293Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:34:02 2014] [error] [client 10.4.5.130] File does not exist: /opt/otrs/var/httpd/htdocs/notauthd.html
[Thu Jul 24 15:34:05 2014] [error] [client 10.4.5.130] File does not exist: /var/www/otrs-web
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:14 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 221Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:14 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 293Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:22 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 221Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:22 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 293Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:41:39 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:41:39 2014
Message: No UserID found for 'root@localhost'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10161):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 241Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:41:48 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:41:48 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:41:48 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:42:09 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:42:18 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 221Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-16 Perl: 5.10.1 OS: linux Time: Thu Jul 24 15:42:18 2014
Message: No UserID found for 'tony.joseph'!
RemoteAddress: 10.4.5.130
RequestURI: /otrs/index.pl
Traceback (10133):
Module: Kernel::System::User::UserLookup (OTRS 3.3.
Line: 834Module: Kernel::System::Auth::Auth (OTRS 3.3.
Line: 293Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.
Line: 206Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Jul 24 15:45:33 2014] Config.pm: Scalar found where operator expected at /opt/otrs//Kernel/Config.pm line 193, near "$Self"
[Thu Jul 24 15:45:33 2014] Config.pm: (Missing semicolon on previous line?)
[Thu Jul 24 15:45:33 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:45:33 2014] [error] [client 10.4.5.130] syntax error at /opt/otrs//Kernel/Config.pm line 188, near "[..."\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n, referer: http://10.4.0.161/otrs/index.pl
[Thu Jul 24 15:45:34 2014] Config.pm: Scalar found where operator expected at /opt/otrs//Kernel/Config.pm line 193, near "$Self"
[Thu Jul 24 15:45:34 2014] Config.pm: (Missing semicolon on previous line?)
[Thu Jul 24 15:45:34 2014] Config.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config.pm line 25.
[Thu Jul 24 15:45:34 2014] [error] [client 10.4.5.130] syntax error at /opt/otrs//Kernel/Config.pm line 188, near "[..."\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n, referer: http://10.4.0.161/otrs/index.pl
[Thu Jul 24 15:45:36 2014] [error] Undefined subroutine &Kernel::Config::Load called at /opt/otrs//Kernel/Config/Defaults.pm line 1800.\n
[Thu Jul 24 15:45:47 2014] [notice] caught SIGTERM, shutting down
[Thu Jul 24 15:45:51 2014] Config.pm: Scalar found where operator expected at /opt/otrs//Kernel/Config.pm line 193, near "$Self"
[Thu Jul 24 15:45:51 2014] Config.pm: (Missing semicolon on previous line?)
[Thu Jul 24 15:45:51 2014] [error] syntax error at /opt/otrs//Kernel/Config.pm line 188, near "[..."\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 69.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 69.\nCompilation failed in require at (eval 2) line 1.\n
[Thu Jul 24 15:45:51 2014] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server localhost.localdomain:0, exiting...
[Thu Jul 24 15:45:52 2014] Config.pm: Scalar found where operator expected at /opt/otrs//Kernel/Config.pm line 193, near "$Self"
[Thu Jul 24 15:45:52 2014] Config.pm: (Missing semicolon on previous line?)
[Thu Jul 24 15:45:52 2014] [error] syntax error at /opt/otrs//Kernel/Config.pm line 188, near "[..."\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 69.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 69.\nCompilation failed in require at (eval 2) line 1.\n
[Thu Jul 24 15:45:52 2014] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server localhost.localdomain:0, exiting...