Map customerID to a part of an LDAP attribute

[aph]

So far, I can map attributes in LDAP with the attributes in OTRS. For example, I have mapped CustomerID with userPrincipalName.

Code: Select all

   # customer unique id
         CustomerKey => 'userPrincipalName',
# # #        # customer #
         CustomerID => 'userPrincipalName',
#more code here
.
.
.
[ 'UserCustomerID', 'CustomerID', 'userPrincipalName',            0, 1, 'var', '', 0 ]

What I would like to do is:

Code: Select all

If distinguishedName contains the string 'ou=XYZ' then set CustomerID = 'some string' 

How can this be achieved? Which dtl needs to be edited?

[aph]

Maybe an alternative. Is it possible to map customer ID to a non-LDAP value? There is not field customer ID in our LDAP or any other field that can identify the customer ID from LDAP attributes of a customer user

[crythias]

1) mass update a field (select everyone in ADUC, properties, assign a CustomerID value to a field) (use at own risk)

[aph]

Hmmmm!

Well is it then possible to 'convert' the CustomerID field into a drop down field retaining the functionality that by clicking on the customer ID hyperlinklink, I can see the tickets belonging to that customer ID. I have a limited number of customers and I could mainatain a drop down list.

[crythias]

sure. change the dtl for CustomerID to a dropdown list. Why not?

[aph]

you mean the dtl in which I want the customer ID field to appear as a drop down list or is there a dtl for the field so it will appear as drop down list everywhere?
Btw how do I make the field into a drop down list?

[crythias]

dtl of the page for which you wish the CustomerID field to appear as a drop down list.

how do I make the field into a drop down list?

http://www.w3schools.com/tags/tag_select.asp