[Solved] unable to create a new dashlet

[simonegirlanda]

I'm unable to create a new dashlet as described here:

http://blog.otrs.org/2010/09/26/keep-an ... customers/

I add MyConfig.xml, then I run perl otrs.RebuildConfig.pl with out errors:

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otrs.RebuildConfig.pl - OTRS rebuild default config
Copyright (C) 2001-2014 xxx, http://otrs.com/
Done.

when I access to my otrs site I got a server error:

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Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

I have to delete MyConfig.xml and re-run the rebuild command to get my site back.

what is wrong ?

[jojo]

if you don't show your xml nobody never will now....

[simonegirlanda]

ok.

I'm using otrs 3.3.5

this is the current content of MyConfig.xml:

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<otrs_config version="1.0" init="Application">
 <ConfigItem Name="DashboardBackend###1000-PendingExpertFlow" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::Dashboard</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
                <Item Key="Title">Pending Expertflow</Item>
                <Item Key="Description">All tickets pending by expertflow</Item>
                <Item Key="Attributes">StateType=open;</Item>
                <Item Key="Filter">All</Item>
                <Item Key="Time">Age</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">1</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <Item Key="Age">2</Item>
                        <Item Key="Changed">1</Item>
                        <Item Key="CustomerID">1</Item>
                        <Item Key="CustomerName">2</Item>
                        <Item Key="CustomerUserID">1</Item>
                        <Item Key="EscalationResponseTime">1</Item>
                        <Item Key="EscalationSolutionTime">1</Item>
                        <Item Key="EscalationTime">1</Item>
                        <Item Key="EscalationUpdateTime">1</Item>
                        <Item Key="TicketNumber">2</Item>
                        <Item Key="Lock">1</Item>
                        <Item Key="Owner">1</Item>
                        <Item Key="PendingTime">1</Item>
                        <Item Key="Queue">1</Item>
                        <Item Key="Responsible">2</Item>
                        <Item Key="Priority">1</Item>
                        <Item Key="Service">1</Item>
                        <Item Key="State">1</Item>
                        <Item Key="SLA">1</Item>
                        <Item Key="Title">2</Item>
                        <Item Key="Type">1</Item>
                    </Hash>
                </Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

but I've tried with many other, also copying a dashlet from Ticket.xml and changing it's name.

[reneeb]

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<?xml version="1.0" encoding="utf-8"?>

is missing.

[simonegirlanda]

Sorry I've missed it in copying the code, the

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 <?xml version="1.0" encoding="utf-8"?>

declaration is present at the beginning of the XML file.

[crythias]

internal server error will show in apache error log.

[simonegirlanda]

Solved

I got some permissions problems, I found some permissions errors in the logs.
I suppose that the guy who made the last update did not run the bin/otrs.SetPermissions.pl command.

I've stopped apache & cron services.
Runned the SetPermission command with correct parameters.
restarted apache & cron services.

Now otrs works and new dashlet is present.

Now I have to create my own one.

Thanks for your help.