Customer interface, only show subject of ticket not content

Moderator: crythias

Locked
nima0102
Znuny newbie
Posts: 29
Joined: 12 Jul 2010, 14:44
Znuny Version: 2.4

Customer interface, only show subject of ticket not content

Post by nima0102 »

Hi
In our company I have installed otrs 3.0.5.in customer interface, in my ticket section,all tickets are shown with content(body) of ticket.But I want to show only subject of tickets.
Is there any option that I modify it so that in ticket section,only "subject of ticket" are shown ?

Thanks in advance
Daver
Znuny newbie
Posts: 5
Joined: 14 Jul 2014, 13:38
Znuny Version: 3.3.5

Re: Customer interface, only show subject of ticket not cont

Post by Daver »

Have anyone found a solution for that issue?
OTRS ITSM 3.3.9
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Customer interface, only show subject of ticket not cont

Post by reneeb »

You have to change the template: remove that line https://github.com/OTRS/otrs/blob/rel-3 ... w.dtl#L107
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Daver
Znuny newbie
Posts: 5
Joined: 14 Jul 2014, 13:38
Znuny Version: 3.3.5

Re: Customer interface, only show subject of ticket not cont

Post by Daver »

Thank you for the quick answer, it worked in an instant! Good job!
OTRS ITSM 3.3.9
Locked