Hi
In our company I have installed otrs 3.0.5.in customer interface, in my ticket section,all tickets are shown with content(body) of ticket.But I want to show only subject of tickets.
Is there any option that I modify it so that in ticket section,only "subject of ticket" are shown ?
Thanks in advance
Customer interface, only show subject of ticket not content
Moderator: crythias
Re: Customer interface, only show subject of ticket not cont
Have anyone found a solution for that issue?
OTRS ITSM 3.3.9
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Re: Customer interface, only show subject of ticket not cont
You have to change the template: remove that line https://github.com/OTRS/otrs/blob/rel-3 ... w.dtl#L107
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Re: Customer interface, only show subject of ticket not cont
Thank you for the quick answer, it worked in an instant! Good job!
OTRS ITSM 3.3.9