Problem with statistics

[mic]

Hello.

I have a situation here because I can't deal with statistic module. My boss ask me for report by agent but maybe I'm stupid but I can't do this.
I know that I have to enable "Stats::UseAgentElementInStats" and I did it but still...

I will be very grateful for any manual or something like that.
I guess that somebody which use this kind of report could export his report and share with me.

BR, Michael.

[wurzel]

Hi,

perhaps you describe, what your statistic should do.

And second, show us, what you are trying to do

Flo

[mic]

Hello.

I would like to make statistic where I have a tickets from last month divide by agents.

I tried to do this in this way:
1) I choose dynamic object as reported time of ticketing
permissions: users
format: CSV, print, graph
the rest fields by default
2) Xaxis
Evaluation for:total time
queue: my queue
status: closed
time of closed tickets: The relative interval: 1 month
The reported time by the Agent: all agents
3) Data series
queue: my queue
status: closed
4) Select limits for statistics
status: closed
time of closed tickets: The relative interval: 1 month
The reported time by the Agent: all agents

and that's it.
I'm pretty sure that somewhere I'm wrong.

Thanks
Michael.