Dashboard Dynamic Fields blank then appear [SOLVED]

[dstover]

I have run into a weird issue here. I am populating Dynamic Fields from a perl program. These fields have been added to my dashboard. The fields started turning up blank in my dashboard. I tried rebuilding configuration multiple times, tried clearing the cache on my browser, etc. to no avail. I looked up the fields in the database and in debugging statements and the value was in the right place, just not showing up in my dashboard. I then added a random Dynamic Field and the original fields all appeared.

Can someone clue me in as to what is going on and what to do about it? Thanks in advance...Dan.

[reneeb]

If you filled the DynamicFields with your own Perl script you probably forgot to delete the OTRS caches...

[dstover]

I executed the bin/otrs.DeleteCache.pl script in advance of this issue. Is there something I need to do in the perl script?

Thanks in advance...Dan.

[dstover]

Apparently I have to issue the otrs.DeleteCache.pl command after setting the Dynamic Field to make it appear in the dashboard. I was issuing the command before setting the value previously. I have included that into my .pm file using the do command and it works so far.

Thanks for your assistance. I appreciate it...Dan.

[crythias]

It would be better to have the API update the field as it would handle the visibility at the same time.

[dstover]

I was having some trouble with using DynamicFieldValueObject->ValueSet to set the Dynamic Field, as in random "MySQL server has gone away" errors, so I converted all of the ValueSet calls to regular database calls via perl. Then I had the value disappearance issues, which I think the deletion of the caches has resolved.

Is there something I'm missing here? is there something besides ValueSet I should be using?

Thanks in advance for any info...Dan.