Not able to land on Dashboard for the user root@localhost

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BalamurugesanT
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Not able to land on Dashboard for the user root@localhost

Post by BalamurugesanT »

Hi,

for the User root@localhost, is getting validated from the login page but it is not getting redirected to any page. It is simply staying in Login page itself.

My System Configuration Details
Server OS : Windows 2008 R2 64 Bit
WebServer : IIS 7.5.7600
Database : mysql external database server

Ref. Error Log,
[Tue Jul 29 04:57:33 2014][Debug][Kernel::System::Web::InterfaceAgent::new][84] Global handle started...
[Tue Jul 29 04:57:33 2014][Debug][Kernel::System::DB::Connect][268] DB.pm->Do (1) SQL: 'SET NAMES utf8'
[Tue Jul 29 04:57:34 2014][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: ::1).
[Tue Jul 29 04:57:34 2014][Debug][Kernel::System::User::Preferences::DB::SetPreferences][61] DB.pm->Do (2) SQL: '
DELETE FROM user_preferences
WHERE user_id = ?
AND preferences_key = ?'
[Tue Jul 29 04:57:34 2014][Debug][Kernel::System::User::Preferences::DB::SetPreferences][70] DB.pm->Do (3) SQL: '
INSERT INTO user_preferences
(user_id, preferences_key, preferences_value)
VALUES (?, ?, ?)'
[Tue Jul 29 04:57:34 2014][Debug][Kernel::System::AuthSession::DB::CreateSessionID][309] DB.pm->Do (4) SQL: '
DELETE FROM sessions
WHERE session_id = ?'
[Tue Jul 29 04:57:34 2014][Debug][Kernel::System::AuthSession::DB::CreateSessionID][326] DB.pm->Do (5) SQL: 'INSERT INTO sessions (session_id, data_key, data_value, serialized) VALUES (?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?),(?,?,?,?)'
[Tue Jul 29 04:57:34 2014][Debug][Kernel::System::Web::InterfaceAgent::DESTROY][920] Global handle stopped.
[Tue Jul 29 04:57:36 2014][Debug][Kernel::System::Web::InterfaceAgent::new][84] Global handle started...
[Tue Jul 29 04:57:36 2014][Debug][Kernel::System::DB::Connect][268] DB.pm->Do (1) SQL: 'SET NAMES utf8'
[Tue Jul 29 04:57:37 2014][Debug][Kernel::System::Web::InterfaceAgent::DESTROY][920] Global handle stopped.


When I debug, I didnt get any value for $Param{RequestedURL}, it is showing ";;;;;;;;;;".

Please help me. Thanks in advance
crythias
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Re: Not able to land on Dashboard for the user root@localhos

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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BalamurugesanT
Znuny newbie
Posts: 6
Joined: 29 Jul 2014, 10:54
Znuny Version: 3.3.8
Real Name: BalamurugesanT
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Re: Not able to land on Dashboard for the user root@localhos

Post by BalamurugesanT »

Thanks a lot, the issue got issue.
BalamurugesanT
Znuny newbie
Posts: 6
Joined: 29 Jul 2014, 10:54
Znuny Version: 3.3.8
Real Name: BalamurugesanT
Company: VCan

Re: Not able to land on Dashboard for the user root@localhos

Post by BalamurugesanT »

Thanks a lot, issue got fixed.
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