[SOLVED] Restrict queues that customers can send emails to

aph · Post by **aph** » 29 Jul 2014, 16:59

Can I restrict queues to which customers can send emails to. For examle, I created a queue and assigned it to the group admin. However, from the customer portal, it is possible to create a ticket in this queue. How can I disable this?

jojo · Post by **jojo** » 29 Jul 2014, 17:02

there are several possible ways. You can restrict via:
- sysconfig
- acl
- group support and membership (only for complex szenarios)

Post by **crythias** » 29 Jul 2014, 17:09

aph wrote:However, from the customer portal, it is possible to create a ticket in this queue.

only if CustomerGroupSupport is disabled OR admin is a part of CustomerGroupsAllGroups or customer is directly assigned.

OR As jojo explained, ACL or custom queue lists in SysConfig.

aph · Post by **aph** » 29 Jul 2014, 17:14

Thank you.

Znuny Open Source Ticketsystem

[SOLVED] Restrict queues that customers can send emails to

[SOLVED] Restrict queues that customers can send emails to

Re: Restrict queues that customers can send emails to

Re: Restrict queues that customers can send emails to

Re: Restrict queues that customers can send emails to