My OTRS authenticates agents and customers to Active Directory. The problem is that wrong characters are displayed in customer name instead of letters with diacritical mark. Agent names from the same LDAP displays correctly. Is there any settings I can change?
For example AvotiÅÅ¡ is displayed instead of Avotiņš
Also some customer emails in OTRS doesn't show letters with diacritical mark correctly. In Outlook these emails are displayed correctly. Any suggestions?
Encoding problems
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Re: Encoding problems
Did you set the charsets? (e.g. https://github.com/OTRS/otrs/blob/rel-3 ... s.pm#L1417)
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Re: Encoding problems
No, I didn't do it. I need utf-8 -> utf-8. As I understand customers are already synced in OTRS from Active Directory and if I add these settings now, nothing will change.
Is there anything I can do now?
Is there anything I can do now?
Re: Encoding problems
Correction: Actually I already had SourceCharset => 'utf-8', DestCharset => 'utf-8' in my Config.pm.automo wrote:No, I didn't do it. I need utf-8 -> utf-8. As I understand customers are already synced in OTRS from Active Directory and if I add these settings now, nothing will change.
Is there anything I can do now?
Still no luck with getting correct firstname, lastname. Any suggestions?