Filtering incoming messages

[andy17d]

Is it possible to set a mail filter to send to a specific queue, all emails that do NOT come from a specific email address / domain specific?

[reneeb]

Yes, at least with OTRS >= 3.3. What you are searching for is called "PostMaster Filter".

Filter:
Header: From, Value: the one mail adress the rule is NOT for, negate: check the checkbox

Set:
X-OTRS-Queue: Queuename where all the tickets should be send to



OTRS < 3.3 (or second way for OTRS >= 3.3):

Filter:
Header: From, Value: the one mail adress the rule whose tickets should NOT be in the special queue

Set:
X-OTRS-Queue: some specific queue for the mail address

SysConfig:
Postmaster default queue: The special queue for all other mails


(untested)

[andy17d]

I have OTRS 3.0.10.

I can't set default queue for other mails I have very large system queues and system addresses.

[reneeb]

Then you can write your own Postmaster filter (a perl module). There are quite a few examples in that forum and here: https://gist.github.com/reneeb/10115413