Hello,
the problem is that when receive a message in OTRS, sent from Outlook as RTF format with image pasted, the image is missing.
Is it a normal behaviour?
The same message as HTML format works fine (image is visible in OTRS).
Regards,
Wojtek
Missing image, rtf message format
Moderator: crythias
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Wojtek
- Znuny newbie
- Posts: 26
- Joined: 17 Mar 2014, 12:11
- Znuny Version: 3.3.8
- Real Name: Wojciech
- Company: UKE
Missing image, rtf message format
Last edited by Wojtek on 30 Jul 2014, 15:03, edited 2 times in total.
OTRS 3.3.8
Debian
Debian
Re: Missing image, rtf message format
rtf can not be displayed (as it is no html)
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
Wojtek
- Znuny newbie
- Posts: 26
- Joined: 17 Mar 2014, 12:11
- Znuny Version: 3.3.8
- Real Name: Wojciech
- Company: UKE
Re: Missing image, rtf message format
So OTRS doesn't handle rtf format (with images)?
I see there the whole message (text) but no images.
The same message in Outlook has all text and images.
Regards,
Wojtek
I see there the whole message (text) but no images.
The same message in Outlook has all text and images.
Regards,
Wojtek
OTRS 3.3.8
Debian
Debian