Customer View Attachements

[billett05]

Hi,

I can add attachments in customer view and in the frontend. I can view them in the frontend, but I cannot view attachments from the customer view. Is there a way I can turn this on?

[billett05]

It cant be right that you cannot send a customer an attachment or they cannot view anything they have uploaded???

[Giulio Soleni]

Attachments are items available for specific articles of a ticket, and in the customer view they should be visible on the header of the article, along with "From", "To", and "Subject" information of that specific article.
Are you sure you did not see anything even once you have expanded every article in the ticket?

[billett05]

100% not there.

I would send a screenshot but it wouldn't show much. I will see what happen when I upgrade soon to 3.3.9

[Giulio Soleni]

There are a couple of settings that you may check ... even if since you said you can see attachments on the agents' console I don't think these settings are misconfigured... anyhow from SysConfig:

Framework -> Core::Web
check if AttachmentDownloadType is set to 'attachment' and check also the size of WebMaxFileUpload (you and your customers are not allowed to attach any file larger than this size).
Also, since you are on the subject, check WebUploadCacheModule parameter and (my personal suggestion) set it to FS otherwise uploads are stored as BLOB objects in the db (which is not recommended).

Ticket -> Core::PostMaster
check the size of PostMasterMaxEmailSize ... this is the max size of the emails that the system may fetch.

These are all the parameters I am aware which somehow may tamper with the uploads/attachment management.

[pawelwaw]

HI

I want to know, what will happen when customer send mail with attachment size 40MB and we have parameter PostMasterMaxEmailSize set on 30MB.
Then attachment will not be written to database and, I can't see it, right?