[SOLVED] Error fetching Email

[aph]

I get the following error when fetching mails from an IMAP account

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IMAP: Can't connect to  xxxx.xxxx.com

Below is the detailed error message is

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Backend ERROR: OTRS-CGI-11 Perl: 5.16.3 OS: MSWin32 Time: Wed Aug 6 11:03:19 2014 Message: IMAP: Can't connect to xxxx.xxxx.com RemoteAddress: ::1 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=1;ChallengeToken=0ULXwgYIVSYv4kAbUujcaIVne0YN7m8W;;OTRSAgentInterface=NezbBoLQfEy8rkEf0Z26IrQHX5TtgQPa Traceback (4968): Module: Kernel::System::MailAccount::IMAP::_Fetch (OTRS 3.3.8) Line: 124 Module: Kernel::System::MailAccount::IMAP::Fetch (OTRS 3.3.8) Line: 77 Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.8) Line: 427 Module: Kernel::Modules::AdminMailAccount::Run (OTRS 3.3.8) Line: 64 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.8) Line: 871 Module: PerlEx::Precompiler::d_::otrs::otrs::bin::cgi2dbin::index_pl::__ANON__ (unknown version) Line: 41 Module: (eval) (unknown version) Line: 458 Module: PerlEx::Precompiler::Execute (unknown version) Line: 458 

The logfile only informs me that:

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[Kernel::System::MailAccount::IMAP::_Fetch][124] IMAP: Can't connect to xxxx.xxxx.com 

I think the problem could be due to a proxy. Can I set proxy via config? Any thoughts?

[jojo]

OTRS can not use Proxy for IMAP, POP or SMTP connections.

[aph]

Thanks for the info.

[aph]

I was able to get OTRS to fetch emails from IMAP without the error message (on clicking fetch mail under mail account management I get the 'Finished' message). However, the fetched email is not visible on dashboard. What could be reason behind it?

[aph]

I had to enter the full IMAP path since the OTRS folder was a subfolder of Inbox. The correct path was INBOX/OTRS.