Customer company LDAP sync?

[soos]

Hi,

I am syncing all my customer users successfully via LDAP, but the customer company list is still using the database backend, am I missing something or do I manually have to update the customer company list?

[crythias]

Do you have an OU within LDAP that could provide companies? How would you propose that would work?

[soos]

Yes, the customers are organized by OUs, but I guess the best way is to just create them in the OTRS database when they're created in CRM.

[medfreeman]

Hi,

i'll also be interested in this feature.

Is this feature natively supported in otrs or would it need a custom development ?

I can't seem to find the information, so i'm assuming it is not

Best

[crythias]

There isn't a practical way to do this via LDAP. Most times you will not have an LDAP *entry* for a company. (Versus LDAP for a customer).