different customer DB depending on TO address

[AlexKS]

Hi folks,

I tried using the search function but was not able to find anything addressing my question - so here we go:

We are trying to access two client databases depending on the OTRS recipient (TO field of the email):

For example:
If a client sends an email to support@compA the client data should be taken from DB-A.
In case the same client would be sending an email to support@compB the client data should be taken from DB-B.

I know that there is the possibility to define different customer databases but the mapping to the recipient (TO) address of the email is important to me and I can't find any way to do so.
Any hint/help/assistance would be highly appreciated!

Thanks a lot!
Best,
Alex

[crythias]

OTRS will parse all backends until it finds a match. Make sure you read the docs on multiple backends.

[AlexKS]

Thanks for replying crythias!

My problem is that the user IDs are duplicated and the only obvious way to differentiate which DB should be used is the recipient (to field) of the email.
I can't find any way in defining this in the CustomerUser section of OTRS.
Something that would help is :

$Self->{CustomerUser1} = {
Name => 'db name A'
Recipient => 'support@companyA'

...

$Self->{CustomerUser2} = {
Name => 'db name B'
Recipient => 'support@companyB'

[wurzel]

Hi,

I think OTRS takes the first match.

The E-Mailadress/username must be unique.

Flo