List Customers IP Adress automaticly in new Tickets

[Manfred]

Hello Forum,

i want to display the customers IP-Adress in the Agents Backend

So I first added at the end of the CustomerTicketMessage.dtl file in OTRS path under OTRS \ Kernel \ Output \ HTML \ Standard the following code.
But i don't know if it's correct.
Now the client's IP address is listed at the source code of a new ticket with

Code: Select all

    
############################################
    # Insert Client IP
    ############################################

    <script type="text/javascript">
    $(function() {
                var ip = '$Env{"HTTP_X_FORWARDED_FOR"}' ? '$Env{"HTTP_X_FORWARDED_FOR"}' : '$Env{"REMOTE_ADDR"}';
                $('.Row_DynamicField_ClientIP').hide();
                $('#DynamicField_ClientIP').val(ip);
    });
    </script>

    ############################################
    <script type="text/javascript">
        Core.Customer.InitFocus();
    </script>
    <!-- dtl:js_on_document_complete -->

Then I created a new Dynamic Felt with the field type text and the object type ticket at the admin area.
The name is ClientIP, The designation is IP-Adress
Next i go to sysconfig in the area Ticket :: Frontend :: Customer Ticket Message ### DynamicField and create a entry called ClientIP with the value 1 .

The field is also displayed in the Customer frontend in every new ticket. However, it is empty. But I would have it automatically filled with the value from the source code, so that automatically the client's IP address is displayed in the ticket system.

The idea behind it, is that the client's IP address is displayed as a link and it automatically starts our remote support software when i click and automatically logs in at the customers client.
This point also already works, but only if the address is entered manually in the frontend.

Who can help me?
Thanks a lot

Sorry for my bad english

Manfred

[eandrex]

try with

Code: Select all

var ip = '$Env{"HTTP_X_FORWARDED_FOR"}' !=='' ? '$Env{"HTTP_X_FORWARDED_FOR"}' : '$Env{"REMOTE_ADDR"}';

[Manfred]

Sorry it don't work.
The Source code Looks like this.

Code: Select all

<script type="text/javascript">
$(function() {
            var ip = '' !=='' ? '' : '10.57.87.107';
            $('.Row_DynamicField_ClientIP').hide();
            $('#DynamicField_ClientIP').val(ip);
});
</script>

Manfred

[reneeb]

Try:

Code: Select all

<script type="text/javascript">
            var ip = '' !=='' ? '' : '10.57.87.107';
            $('.Row_DynamicField_ClientIP').hide();
            $('#DynamicField_ClientIP').val(ip);
</script>

[Manfred]

Sorry this dont work too ...

The website source code of the Customers Front end looks like this now ..

Code: Select all

<script type="text/javascript">
            var ip = '' !=='' ? '' : '10.57.87.107';
            $('.Row_DynamicField_ClientIP').hide();
            $('#DynamicField_ClientIP').val(ip);
</script>

and the end of
CustomerTicketMessage.dtl
like this

Code: Select all

############################################
# Insert Client IP
###########################################

<script type="text/javascript">
            var ip = '$Env{"HTTP_X_FORWARDED_FOR"}' !=='' ? '$Env{"HTTP_X_FORWARDED_FOR"}' : '$Env{"REMOTE_ADDR"}';
            $('.Row_DynamicField_ClientIP').hide();
            $('#DynamicField_ClientIP').val(ip);
</script>

############################################
<script type="text/javascript">
    Core.Customer.InitFocus();
</script>
<!-- dtl:js_on_document_complete -->
"CustomerTicketMessage.dtl" 220L, 10515C      

[reneeb]

Are there any JS errors?

[Manfred]

No ... sorry
I' ve looked in
/opt/otrs/var/log/otrs.log and
/var/log/apache2/error.log


Manfred

[reneeb]

JS errors occur in the browser...

[Manfred]

No Sorry there are no Errors in the Browser

[eandrex]

Do you have another

Code: Select all

<!-- dtl:js_on_document_complete -->

before

Code: Select all

############################################
# Insert Client IP
###########################################

?

I have this

Code: Select all

<!-- dtl:js_on_document_complete -->
<script type="text/javascript">
    $(function() {
			var IP = '$Env{"HTTP_X_FORWARDED_FOR"}' !=='' ? '$Env{"HTTP_X_FORWARDED_FOR"}' : '$Env{"REMOTE_ADDR"}';
			$('#DynamicField_ClientIP').val(IP);
	});
</script>
<script type="text/javascript">
    Core.Customer.InitFocus();
</script>
<!-- dtl:js_on_document_complete -->

at the end of my CustomerTicketMessage.dtl (otrs 3.3) and it works.

[Manfred]

Hello
yes i have one

Code: Select all

<!-- dtl:js_on_document_complete -->

before and after the section
With your code it dont work, too.

??
Manfred

[crythias]

Please offer more descriptive statements than "doesn't work".

Also, the IP address of how the ticket is submitted may be different from the computer that needs support.