Hi,
I have installed OTRS 3.3.8 on Windows 2012 R2 with ActivePerl-5.16.3.1603-MSWin32-x86-296746. After set-up and installation, I can access the /index.pl or /customer.pl. When I enter my logins from the installation i.e. root@localhost and the provided password, I am redirected back to the same page. My log file shows: [Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: ::1).
Kindly assist.
Cannot Access the Dashboard on Windows 2012
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crythias
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Re: Cannot Access the Dashboard on Windows 2012
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Cannot Access the Dashboard on Windows 2012
Thanks...actually did work. But could this also be related to the fact that I cannot reset my passwords too from the front-end using the forgot password option??? The error I get is:
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
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reneeb
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Re: Cannot Access the Dashboard on Windows 2012
The 500 error is a generic one. You should have a look at the webservers' error log.
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Re: Cannot Access the Dashboard on Windows 2012
Thanks,
I have check the IIS 8 log file and it is as follows:
2014-08-12 09:16:47 X.X.X.X POST /otrs/customer.pl - 80 - X.X.X.X Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/36.0.1985.125+Safari/537.36 http://helpdesk.iconis.co.za/otrs/customer.pl 500 0 64 124
The OTRS log is as follows:
[Error][Kernel::System::Email::SMTP::Send][109] with a connection via SMTP to an Exchange 2010 server
I have check the IIS 8 log file and it is as follows:
2014-08-12 09:16:47 X.X.X.X POST /otrs/customer.pl - 80 - X.X.X.X Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/36.0.1985.125+Safari/537.36 http://helpdesk.iconis.co.za/otrs/customer.pl 500 0 64 124
The OTRS log is as follows:
[Error][Kernel::System::Email::SMTP::Send][109] with a connection via SMTP to an Exchange 2010 server