logged ticket via E-mail

[niraj]

HI

I want to create a ticket via e-mail. Means anybody can created the ticket in any queue via E-mail.
How to do the same.

I have tried the "Postmaster filter Managment" but not got any e-mail in queue.

Please guide for the same.

[wurzel]

Hi,

reading the documentation is difficult, is it?
http://otrs.github.io/doc/manual/admin/ ... p3-account

Flo

[niraj]

Hi

Thank you for link. and solved my problem.

I read the link. but I am not able undearstand how the schedular is running, I have centos 6 OS.

when I went to run the schedular manually its showing already running.

would you guide me how can check the timming of schedule and how can I changed the same.

[Giulio Soleni]

Hi niraj,
OTRS scheduler isn't concerning with ticket creation (the topic of this thread), but is something related to the Generic Interface and OTRS as invoker of SOAP calls.
So if you have some issues about scheduler you should open a new thread in the forum.
I just specify here that the command you should use to check for the status of the scheduler is:

Code: Select all

/opt/otrs/bin/otrs.Scheduler.pl -a status

Please note also that starting from OTRS 3.3.6 a watchdog job that controls the scheduler process has been added (see the UPGRADING.md file in the last OTRS distribution). So, should you have any issue with the scheduler process you must specify the OTRS version and the platform (Linux or MS Windows) you are using.

[niraj]

Hi

thnks for reply.

I have OTRS 3.3.8 and centos 6. I have set the following cron and my problem is solved.

*/1 * * * * cd /opt/otrs/bin;/usr/bin/perl otrs.PostMasterMailbox.pl