Error Message: CustomerTicketOverview.pm not found!

[eyucks]

Dear all.

I got error message after login to Customer.pl. Im using OTRS 3.1.8.

Error Message: Module Kernel/Modules/CustomerTicketOverview.pm not found!

I checked my file name CustomerTicketOverView.pm, then i change it to CustomerTicketOverview.pm.
After login, all related ticket not show in there. Please help..

-Ashraf

[yuri0001]

Hi!
It's two different modules - CustomerTicketOverview.pm & CustomerTicketOverView.pm - you can't rename one into another.
Probably for some reason you loose the first one.
Try to download it from OTRS repository for your OTRS version.

[eyucks]

I revert back to the original file. Then I download CustomerTicketOverview.pm from otrs portal otrs version 3.1.8.
Then at Modules folder, i got both files (CustomerTicketOverview.pm & CustomerTicketOverView.pm).
Login into Customer.pl and then i got error as shown below

Code: Select all

Server error!

The server encountered an internal error and was unable to complete your request.

Error message:
Premature end of script headers: customer.pl

If you think this is a server error, please contact the webmaster. 

[yuri0001]

Try to reinstall your system if it not productive or upgrade it to newest - 3.3.4

[eyucks]

Hi,

Upgrade done. problem solved.
But when I want to create new service, dropdown button not available for "Critically" field. see below .

error.jpg

[crythias]

criticality is part of ITSM and you'll need to properly upgrade ITSM as well.

[eyucks]

Thanks, I go to Package Manager, but got this issue, any idea?

package_managerissue.jpg

[crythias]

there's talk on the mailing list about it http://lists.otrs.org/pipermail/otrs/20 ... 40744.html

[eyucks]

Still unable to create new services. Can I re-install package manager ? I mean reinstall without uninstall.
If I uninstall and reinstall back does it effect everything ?

[crythias]

The can't create new services is a symptom of ITSM not being installed (likely, and best guess).

http://doc.otrs.org/itsm/3.3/en/html/ch ... dp36618864

Any further responses in the manner of "It still doesn't work" should be accompanied by [screenshots of] error messages and/or steps to reproduce, including what you've tried from the last point.

[eyucks]

Thank you for your help. The problem is already upgraded the package to the latest version and not able to reinstalled with the same version .
I cloning my OTRS server to test the result,

1. Backup OTRS database using mysqldump
2. Uninstalled all ITSM package.
3. Installed one by one package follow the link provided http://doc.otrs.org/itsm/3.3/en/html/ch ... dp36618864
4. Restore OTRS database.
5. Now i'm able to create new services but the ConfigItem data in CMDB gone.

can we reinstalled without any data loss ? any idea ?

[crythias]

I'm not *entirely* certain you needed to uninstall ITSM. If you uploaded both the .opms for General Catalog and ITSM core it *should* have prompted you within Package Manager to upgrade.

Also, and just as an aside, it may be that you skipped 3.2 in upgrade.

[washingtongomez]

Hi i have the same problem.
I have all of my module in 3.3.8 version , but when i try to add new service ask me for Critically and the Criticall field is grey.
How do you solved this problem?

Regards.