Save values from DynamicFields into standard fields

[Fritzi]

Hi,

I need to move values from DynamicFields to standard fields (without scripting).
I have learned that it is possible to change ticket fields by using GenericAgents, but apperently only with constant values (e.g. 'test') and not with variables (e.g. DynamicField_OldCustomer). The same seems to be valid for transition actions.

Or maybe I have to use any special syntax?

Other ideas?

Thanks!
Fritz

[crythias]

It might help to describe more specific goals. There's generally no good reason to replicate data from field to field. Don't repeat yourself. If one field holds data, it holds data. If it's not the field you want to hold the data, you put the data in the wrong field.

[Fritzi]

ok, I will try to describe what I am working on ...

I want to use process tickets for our clients (IT-users). In special cases, e.g. create new users, an approval workflow is needed. So a certain business manager has to approve the request before the ticket will be handled by my IT colleagues. For this approval workflow I think it will be a good idea to use the commpany support interface as well. After the user has created the ticket, the manager will receive an email and the ticket will be moved to his ticket inbox. After approving the request the ticket will go back to the requester and the normal process in the IT departed can be started. For this I have to change the owner of the ticket for some times. That's the reason why I have to save some information for later operations.

Certainly, you will tell me that this is crazy because there are many better ways to realize this. But I have to use the existing system (3.3.4) and I don't want to develop.

Any ideas?

Best

[crythias]

This sounds like a request for change. (ITSM)
>A certain manager has to approve the request
Involved persons, State change, workorders, etc.