Postmaster external ticket recognition regex

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soos
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Postmaster external ticket recognition regex

Post by soos »

Hi,

I'm trying to get the external ticket ID from the postmaster filter, I have attached a screenshot from SysConfig, the regex works if I use it in an external perl script, but I don't get any error messages and the emails are not interpreted correctly as followups.

The ticket format is [Company XYZ-829829] where XYZ-829829 is the relevant part. There are some mungled messages where there's a ~ in front of XYZ, so that's why I made it optional.

I'm a little bit stumped and I'd really appreciate the help! :)
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crythias
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Re: Postmaster external ticket recognition regex

Post by crythias »

I recommend testing at regexpal.com
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soos
Znuny newbie
Posts: 38
Joined: 12 Mar 2014, 11:53
Znuny Version: 3.3.1
Real Name: O

Re: Postmaster external ticket recognition regex

Post by soos »

Thanks, I ended up looking at the source for the filter and I realized it wanted a match expression, so I rewrote it and it seems to work, but I must've misunderstood the functionality because now it just adds the incoming message as a "note-report", I thought it would add it as a follow-up to a ticket with that ID in the subject or similar.
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