OTRS & Office 365

[MStraet]

Hello,

I recently migrated to Office 365 and the mail accounts in use for OTRS are now Shared mailboxes.

I changed the settings for the email addresses

Type: IMAPS
Username: my email
Password : my password
Server: outlook.office365.com
Trusted: Yes

In Framework > Core > Sendmail
Sendmailmodule: SMTPTLS
Host: my smtp relay
Authuser: my email
Authpw: my password

When I try to fetch email it says the following in the error log:

ackend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 19 09:34:23 2014 Message: IMAPS: Auth for user xxx@xxx.be/outlook.office365.com failed! Traceback (3821): Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.10) Line: 127 Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.10) Line: 79 Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386 Module: Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

What could be the problem?

[crythias]

Auth for user xxx@xxx.be/outlook.office365.com failed!

The error message is the problem.

[MStraet]

Auth for user xxx@xxx.be/outlook.office365.com failed!

The error message is the problem.

I was able to change some settings.

Now I get the following error.

Wed Aug 20 14:44:21 2014 notice OTRS-PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running

I followed this
http://techgobind.blogspot.be/2012/02/c ... ilbox.html

When I execute
IMAPS: Message 2/1519 (helpdesk@xxx/outlook.office365.com)
Auth failed: 535 5.7.3 Authentication unsuccessful
at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 110

It's an authentication problem but I used the credentials to login on the portal and that works. It means OTRS has some erorrs. It's like OTRS doesn't support SMTPTLS correctly or so.

EDIT: I used SMTPS now and it is working. So I guess there is some bug with SMTPTLS in OTRS.