Different form depending on ticket type?

[montoxic]

Hi

Is it possibleto have different ticket forms depending on the ticket type that you use? So when i choose a certain ticket form, for example, Incident, then the form changes?

And another questions, is there a way to set access rights to ticket types. For examples i want just this user group/role to se theese ticket types?

Regards

[wurzel]

Hi,

you can use Ticket forms with a Feature Add On OTRSTicketForms

or you can use process tickets

and the permission is on the queue not on a ticket type.

Florian