Set the amount of tickets to split?

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amdkryn
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Posts: 187
Joined: 02 Oct 2012, 02:52
Znuny Version: 5.0.27

Set the amount of tickets to split?

Post by amdkryn »

Is there any way to split a ticket set the amount of tickets to be created? We need to split the tickets with frequency and click split to each is very time consuming.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
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crythias
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Re: Set the amount of tickets to split?

Post by crythias »

You may want to consider using a process or change request instead of split.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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amdkryn
Znuny expert
Posts: 187
Joined: 02 Oct 2012, 02:52
Znuny Version: 5.0.27

Re: Set the amount of tickets to split?

Post by amdkryn »

Do you have any examples? I have no facility to create the processes.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Set the amount of tickets to split?

Post by crythias »

http://otrs.github.io/doc/manual/admin/ ... ement.html
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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