[solved] Tags in create-template

[AAC]

Hi,

When I create an e-mail ticket, and I have selected the customer user (out of my Customer User Administration) the text template connected to the selected queue does not show the salutation I wish.

When I make use of an answer- template, I use the following tag:
Geachte <OTRS_CUSTOMER_DATA_UserTitle> <OTRS_CUSTOMER_DATA_UserLastname>,

When I make use of the same tag in a create-template, this doesn't work:
Geachte - -,

I have seen the notification for create-templates (Create type templates only supports this smart tags: <OTRS_CURRENT_*> and <OTRS_CONFIG_*>). I would like to know if it is possible to see the customer title and customer last name, after I have selected the customer user? Or what do I have to do?

Thank you!

[crythias]

The customer isn't assigned at the time of create (chicken and egg problem). It's chosen, but the field is (apparently) invalid until the ticket is created, but the notification happens before the Customer Data is attached.

This is possibly for the reason that you can select multiple recipients.

[AAC]

Thanks for your response, perfectly clear. We already suspected